We strive to make office visits run smoothly for our patients. Below you will find a variety of resources for new patients, as well as our office policies.
New Patient Coordinator
Our New Patient Coordinator will contact you prior to your first visit to discuss new patient forms, including medical information, demographics, insurance and consent forms. She will also inform you of any additional items you should bring with you to your appointment.
What to do Prior to First Visit
- Complete patient registration on Patient Portal or print and complete patient registration information form available on website
- Complete your physician’s medical forms located on website
- Review and sign Privacy Practice Policies form located on website
- Obtain patient referral (if required for insurance purposes)
- Obtain relevant lab reports, x-rays, MRI, CT or other diagnostic reports if your physician has not sent to our office
- Write down all medications that you are currently taking
What to Bring to Your First Visit
- Valid photo identification
- Valid insurance card
- Patient referral from your physician if applicable
- Completed forms
- List of medications
- Relevant lab reports, x-rays, MRI, CT or other diagnostic reports
Follow-Up Physician Appointments
Patients can make appointments Monday through Friday from 8:45 a.m. to 5:00 p.m. by calling (912) 355-6615. You may also use our patient portal to request an appointment online at any time.
If you are unable to keep an appointment, please notify us within one business day so we may offer the appointment to another patient in need of care.
We make a sincere attempt to adhere to the appointment schedule. However, our physicians may be delayed in surgery, which may cause him to run late for scheduled office appointments. Your patience and understanding in these situations is greatly appreciated.
Please visit our Locations page for each office’s hours.
Office Hours at our Rincon and Richmond Hill offices may change. Please check with our main office for the current schedule.
Insurance and Payment
Insurance claims will be submitted upon completion of your service as an “insurance assignment,” which authorizes payment to be made directly to our office.
If a patient is without insurance coverage, he / she will be asked to make financial arrangements with our Patient Account Representative before services are rendered. A portion of the payment will be due prior to the service.
Patients are responsible for any deductibles, co-insurance and non-covered services. If your insurance company does not pay the claim within 45-60 days, you may be requested to take an active part in the recovery and payment of the claim. We request that copays and patient balances are paid prior to being seen.
We accept MasterCard, Visa, American Express and Discover credit cards, as well as personal checks and cash. Refunds will be issued if overpayment occurs.
Referrals and Pre-Authorizations
Many insurance carriers require pre-authorization for specialized and surgical procedures and/or referrals from a primary care physician. It is important that you communicate all insurance requirements to our staff. Our staff will work to obtain all referrals and pre-authorizations for patients.