The goal of our staff is to offer each patient the most pleasant and efficient experience possible. There are approximately five staff members for each physician in the practice. With experience averaging greater than 10 years per staff member, you can rest assured you are in great hands.
A patient representative receives patient and visitors, processes and maintains patient information, collects copays and patient balances and schedules patients.
New Patient Coordinator
The new patient coordinator obtains new patient information, schedules initial appointments, verifies insurance information and checks copays. The new patient coordinator ensures a new patient’s first visit is a seamless experience, while communicating all medical information to the physician. In addition, the coordinator ensures all insurance information is obtained and entered into the system, allowing the front office team to accurately request copays and communicate financial policy.
Patient Account Representative
The patient account representative coordinates insurance verification and referrals. He / She also counsels patients on account issues and balances.
Worker’s Compensation Coordinator
The worker’s compensation representative receives referrals from worker’s compensation agencies and effectively processes, maintains, and coordinates patient information, physician schedules and communications.
Call Center Specialist
Call center specialists perform duties related to taking calls from established patients and physician offices, helping to sort and allocate the treatment of patients.
An MRI technologist is a certified technologist that scans patients using magnetic resonance imaging. MRI technologists have formal training and certifications.
An X-Ray technologist is a certified technologist that radiographs patients. X-Ray technologists have formal training and certifications.
Certified or Registered Medical Assistant
A medical assistant also assists the physician with gathering initial patient information and preauthorization. He / She has been registered or certified from a formal training program.
An orthopaedic technician fits patients with braces and splints. In addition, he / she sets patients with casts. Lastly, he / she fits patients with other durable medical equipment.