Insurance & Payment

Insurance & Payment Information Chatham Orthopaedics
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We strive to make office visits run smoothly for our patients. Below you will find a variety of resources for new patients, as well as our office policies.

Patient Portal & Online Payments

Our office is pleased to provide you with online access to your health information through our secure Patient Portal. In addition, our safe and secure online payment tool allows you to quickly and easily make payments. Please click here to access the Patient Portal and Online Payment system for your recent visit(s). For questions about our Patient Portal and Online Payment system, please call our main office at (912) 355-6615.

Insurance & Payment

Insurance claims will be submitted upon completion of your service as an “insurance assignment,” which authorizes payment to be made directly to our office.

If a patient is without insurance coverage, he / she will be asked to make financial arrangements with our Patient Account Representative before services are rendered. A portion of the payment will be due prior to the service.

Patients are responsible for any deductibles, co-insurance and non-covered services. If your insurance company does not pay the claim within 45-60 days, you may be requested to take an active part in the recovery and payment of the claim. We request that copays and patient balances are paid prior to being seen by a provider.

We accept MasterCard, Visa, American Express and Discover credit cards, as well as personal checks and cash. Refunds will be issued if overpayment occurs.

If you believe that your bill is incorrect: Contact our office at (912) 355-6615 and follow the prompts to our Billing office and/or your health plan for an explanation. If they are unable to resolve your concerns, you can contact the Georgia Office of the Commissioner of Insurance and Fire Safety online or by phone at (404) 656-2070.

Referrals & Pre-Authorizations

Many insurance carriers require pre-authorization for specialized and surgical procedures and/or referrals from a primary care physician. It is important that you communicate all insurance requirements to our staff. Our staff will work to obtain all referrals and pre-authorizations for patients.